You are not required to be home to accept the delivery. Parcels will be delivered to your door/front door of your apartment building. Upon dispatch, we will email you the estimated day of delivery and tracking number. Our deliveries are divided into 3 methods: Small, medium, Large Doorstep You can find the chosen delivery method for each item at the bottom of its product page in the Delivery & Return tab, in your order confirmation email, and in My Orders in your My Account by clicking on the 'View/Edit Details' button next to each item. Deliveries are typically made Monday through Friday. It is currently not possible to choose a carrier for delivery. We will select the appropriate delivery method and carrier suited to each item on our website. We are committed to providing a fast, safe, and reliable delivery service for all of our items. If you are missing parts of your item such as hardware packs, please contact us Will My Order be Delivered?
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If the tracking does not provide you with an update on delivery, please contact us so that we can get your item(s) to you as soon as possible. Open the parcel(s) you have received to confirm everything was not dispatched in the parcel(s) receivedĬheck 'Track My Parcel by visiting My Orders for the latest status on your item - the rest of your item may still be on the way to you, and a second delivery may take place within the following 1-2 business days.
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If you have not received your full delivery as expected: If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days. If over 2 business days have passed since your estimated delivery date and there are no further scans to advise of an upcoming delivery attempt, please contact us so that we can check the status of your order with our carrier.
Rest assured that we will do our best to have your order delivered to you by the estimated delivery date. It is common to see delays between scans while your item is in transit. Please note your most up-to-date delivery estimate(s) can be found in My Orders If you are experiencing a delay with your order, we would ask that you continue to monitor your tracking for further updates. We anticipate shipping and delivery times might take longer than usual due to COVID-19 & Cross Border Shipment Delays. When each item on your order has been dispatched, we will send you an email with a tracking number to track your parcel(s), as well as update you with a more accurate delivery date.įrom there, you can click ‘Track Parcel’ in My Orders to get the most recent updates on the status of the delivery for your item(s).įor your safety, our carriers are currently providing contactless deliveries. Once you have placed your order, you can visit My Orders to see the estimated delivery date for each of your items. With recent measures in place due to COVID-19 and Cross Border Shipment Delays, we may experience longer delivery times than normal.Ī delivery estimate is available for all our items on the product page: you can check it before placing an order. As we won’t be able to bring the item into your home, we recommend that you ask a friend or relative to help. We’ll take a picture of the item at your door as proof of delivery. Upon our driver’s arrival, please confirm that you are the recipient. In addition, the carrier will contact you via email and/or text message with further instructions and the time window for delivery. We will also provide a tracking number so that you can track your parcel(s). Upon dispatch, we will email you with detailed delivery instructions and an estimated delivery date. Your items will be delivered by carriers to the entrance door of your property, or to the front door of your apartment building. We anticipate shipping and delivery times might take longer than usual due to COVID-19 & Cross border shipment delays.
In support of our efforts to keep everyone safe and healthy, our carriers are now providing contactless deliveries.
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